Returns

Claims Policy

Submitting a Claim

Any claims for misprinted, damaged, or defective items must be submitted within 30 days of receiving the product.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

If you or your customers notice an issue with a product or anything in the order that seems out of place, contact our customer support team. Please include:

  • A photograph of the product

  • A brief explanation of the problem

Our team will review the issue and notify you if the claim is approved. If approved, a new order will be shipped within 3 business days, or credit will be applied automatically to the original payment method within a few working days.

Exemptions

Claims will not be honored in the following cases:

  • Wrong Address – If an insufficient address is provided by you or your customer, the shipment will be returned. You will be responsible for reshipment costs once a corrected address is confirmed.

  • Unclaimed Shipments – Packages that go unclaimed and are returned to our facility will require reshipment at your expense.

  • Buyer’s Remorse – We do not process claims for buyer’s remorse. If you choose to accept returns or exchanges, any costs are your responsibility.

  • Customs Rejection – Packages returned due to customs issues are the responsibility of the store owner and recipient. Research import regulations and ensure customs fees are paid.

  • Order Cancellations After Production – Once a product has been prepared by our fulfillment team, cancellations cannot be processed.

  • Discontinued or Long Out-of-Stock Products – No compensation is provided for products that are discontinued or out of stock for extended periods.

  • Uncollected FedEx Deliveries – Orders not delivered due to incorrect recipient information, refusal, or failure to pay duties may be abandoned or destroyed by the carrier. In such cases, no claims will be accepted.

Note: Under the EU 14-day cooling-off period, acceptance of delivery is required. Failure to accept delivery does not constitute a valid cancellation.

Late or Missing Credit

If you haven’t received credit yet:

  1. Check your account, as our system may apply credits instead of cash.

  2. If cash was requested, contact your credit card company. Processing may take some time.

  3. Contact your bank if necessary.

If you still have not received the credit after these steps, reach out to our customer support team for assistance.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.